HELP
Club Casual Games Help and Frequently Asked Questions - We want to help you!
Online games
What do I need to play the online games on Club Casual Games?
Some of the online games are running slowly, or are choppy.
Download games
What do I need to play the download games on Club Casual games?
Can I play download games on Mac OS-X?
How do I purchase a download game?
Is shopping with Club Casual Games secure?
What's my Club Casual Games Account?
Do I need to create a Club Casual Games Account?
How do I unlock a game I've just purchased?
I've lost the unlock key for my game
I don't receive purchase confirmation emails
Online games
What do I need to play the online games on Club Casual Games
For most of the online games, you'll need a recent version of the Flash Player. Click here to download Adobe Flash Player.
Flash is available for most operating systems, including Windows, Mac OS-X and Linux.
You'll also need a broadband internet connection (dial-up just isn't fast enough to be pleasant).
Some of the online games are running slowly, or are choppy.
- Try closing some of your unused browser windows or tabs - this can often help.
- Try restarting your browser completely.
- Try using a different browser.
Download games
What do I need to play the download games on Club Casual games?
All games on the site have system requirements listed on their product pages. Our general guidelines for minimum hardware and software requirements are:
- Operating system: Windows XP, Vista, or 7
- Processor: 1 GHz or faster
- Memory: 1 Gb of RAM or more
- DirectX: DirectX 8 or higher
In general you don't need the latest and greatest computer to play casual games; often modest 5+ year old machines will work just fine. (But if you're still using Windows 98 on a 10 year old computer, don't get your hopes up!)
If you're having problems getting download games to run, sometimes it's worth installing the latest version of DirectX from Microsoft.
Realistically you'll also want a broadband internet connection to download all our juicy trial versions quickly!
Can I play download games on Mac OS-X?
We currently don't support download games for Mac - but they're coming soon!
Please sign up for our newsletter to find out the moment they're ready to play.
How do I purchase a download game?
You can purchase a game by choosing the 'Buy Now' button on the game information page on the Club Casual Games site or by running the trial version of the game you want to buy and choosing 'Buy Now'. In either case you'll be taken to a web page on Club Casual Games to review and finalise your purchase. You can pay using any major credit card or PayPal.
After you've paid for your game you will be redirected to a purchase confirmation screen that will give you the instructions you need to activate your game. These details will also be emailed to you and also stored in your Club Casual Games Account.
Is shopping with Club Casual Games secure?
Transactions on clubcasualgames.com use 128-bit SSL, the standard for secure online banking and e-commerce.
All payments are processed by PayPal. At no time does Club Casual Games handle, store or have access to your credit card information.
What's my Club Casual Games Account?
When you buy a game from Club Casual Games we store your purchase history and unlock codes in your Club Casual Games Account, which is associated with your email address.
An account is completely free and provided as a convenience to help you easily access the games you've bought and their unlock codes.
Do I need to create a Club Casual Games Account?
No, it's completely optional, but we recommend it as a convenient way to view your game unlock codes and purchase history.
You are welcome to browse the site, try, and buy games without ever creating an account. However if you do later decide to create an account, then as long as you use the same email address as you did at the time of game purchase, your full purchase history will be accessible.
How do I unlock a game I've just purchased?
Follow these steps:
- If you haven't already, download and install the trial version of the game.
- Run the game.
- On the purchase reminder screen, click "Already Paid".
- Enter your registration name and key.
These are given to you immediately at the end of the purchase process, and in a follow-up confirmation email.
As the key is quite long, we recommend copy-and-pasting rather than retyping it. - The game is now permanently unlocked on this computer.
I've lost the unlock key for my game
No problem! These are stored in your Club Casual Games account.
If you've already created an account, simply log in and view your purchase history, which shows the unlock keys for all the games you've bought.
If you don't yet have an account, creating one is quick, simple, and free.
I don't receive purchase confirmation emails
When you purchase a game you should receive an email with your registration name and key.
To ensure that you receive our emails in your inbox, please add support@clubcasualgames.com to your address book.
Please also check your spam filters and junk mail folders for anything from Club Casual Games, or clubcasualgames.com.
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